Salary range:
₨ 12,000 - ₨ 15,000 / Yearly (Gross) (Gross Pay)
Job type:
Full time
Position type:
Permanent
Vacancies: 40
Last Update :- 9/04//2013
Job Description
As a Technical Support you will be responsible to deliver fast quality support to clients and colleagues across the Tradedoubler affiliate and campaign products.
Key performance indicators that you will be measured on include:
Resolving support tickets in a fast and professional manner and comply to agreed Service Level Agreements (SLA’s)
Actively increasing knowledge about Tradedoubler’s products and services as well as knowledge sharing and training of colleagues
Error Management – responsibility for identifying tracking issues and resolving
This role is a largely client-facing technical support role working towards deadlines and with fast turn-around-times. You will also need to present technical solutions to non-technical people as well as developers.
Key Personal Responsibilities
Support
Respond to support tickets from clients and colleagues within agreed Service Level Agreements
Resolve support tickets in a fast and professional manner
Keep support requester updated on the progress of resolving their support ticket
Actively comment your work for each support query
Ensure all support coming in on emails, phones and conversations is logged in the support system
Log any bugs or feature request in bug and feature handling system
Feedback any important client information to Client Services Team and/or Technical Support Team
Error Management
Proactively and reactively fix any errors found as quickly as possible
Professional Requirements
A high standard of technical ability including various program languages e.g. PHP, ASP, HTML, JavaScript, Flash (action script 2 & 3), XML, XSLT
Requirements
As a Technical Support you will be responsible to deliver fast quality support to clients and colleagues across the Tradedoubler affiliate and campaign products.
Key performance indicators that you will be measured on include:
Resolving support tickets in a fast and professional manner and comply to agreed Service Level Agreements (SLA’s)
Actively increasing knowledge about Tradedoubler’s products and services as well as knowledge sharing and training of colleagues
Error Management – responsibility for identifying tracking issues and resolving
This role is a largely client-facing technical support role working towards deadlines and with fast turn-around-times. You will also need to present technical solutions to non-technical people as well as developers.
Key Personal Responsibilities
Support
Respond to support tickets from clients and colleagues within agreed Service Level Agreements
Resolve support tickets in a fast and professional manner
Keep support requester updated on the progress of resolving their support ticket
Actively comment your work for each support query
Ensure all support coming in on emails, phones and conversations is logged in the support system
Log any bugs or feature request in bug and feature handling system
Feedback any important client information to Client Services Team and/or Technical Support Team
Error Management
Proactively and reactively fix any errors found as quickly as possible
Professional Requirements
A high standard of technical ability including various program languages e.g. PHP, ASP, HTML, JavaScript, Flash (action script 2 & 3), XML, XSLT
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